Patient Charter

Our Mission Statement

The Practice is committed to providing patients with an integrated, comprehensive and high quality primary care service.

We undertake to:

• Treat you with dignity, respect and compassion at all times.
• Provide the same core services irrespective of your gender, age, race, ethnicity, religion, sexuality, or physical or learning disability.
• Provide you with advice and treatment in a timely manner.
• Help you to make decisions about your health by treating you as an equal.
• Discuss what treatment is available and with your permission refer you on to other experts where necessary.
• Act as your advocate and guide through health and social services.
• With your permission, involve your family carer(s) or advocates in services we provide for you.
• Maintain confidentiality in what we discuss and the records we keep on your behalf.
• Tell you how to make a complaint or compliment, without affecting any services we provide for you.
• Provide opportunities for you to feedback your views on the services we provide.
• Keep up to date with development in healthcare by continuing to learn.
• Be honest, open and act with integrity.
• Support our staff and encourage training and personal development.
• Maintain our premises and equipment to a high standard with health, safety & security being paramount.

In return we ask you to:

• Keep your appointments, or let us know as soon as possible if you are unable to.
• Behave in a socially acceptable manner at all times.
• Let us know if you have any suggestions or cause for complaint as soon as possible.
• Let us know when we have done well.
• Take personal responsibility for maintaining your own good health.

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