What can you do to help the practice provide you and your family with a better service?
This practice tries very hard to meet the needs of all patients. You can help us to do this.
Do you need to see the doctor or nurse, or could you simply speak to them on the telephone?
The busiest times for incoming telephone calls in the practice are between 07:00 – 10:00 – if your call is not urgent please leave it until the afternoon, when the lines are quieter.
It is helpful if requests for home visits are made before 12 noon. This enables the GPs to prioritise the home visits and makes planning far easier.
Please telephone for test results after 1pm.
Please cancel appointments that are no longer required as these can then be used for another person.
Advice and self help
It is estimated that every year 50 million people visit their GPs for minor ailments such as coughs, colds, mild eczema and athlete’s foot. By visiting your local pharmacy, you could save yourself time and trouble.
If you are looking for information or advice you could ring NHS 111 (you simply dial 111) and they can offer help and advice or tell you the best place to get the information you are looking for.
There are some good websites which give excellent information for patients and help with symptom checking.