Simply telephone 0113 295 1600 to speak with one of our reception team. Feel free to ask for a specific clinician but please appreciate that this may not always be possible at the time you’d like the appointment.
Please don’t be offended if the receptionist asks you for a few details regarding your problem or query. They are trying to help you to the most appropriate clinician as efficiently as possible. You absolutely do not have to give this information, but it does help the staff to book you the most appropriate appointment.
You can book telephone consultations and face to face appointments. Often a telephone call can be more convenient for patients if it’s appropriate; the choice is yours.
Alternatively you can register for online access and book your appointment over the web. See below for more details.
We also offer an email service for patients who are unable to use the telephone for medical reasons. Please ask a member of the reception team for details.
Please check in at the reception desk when you attend your appointment at the surgery. You can do this with one of our reception team or using the touch screen system on the left of the desk.
Appointments are made at given intervals and our clinicians do endeavour to keep to the appointed times. However, patients should appreciate that sometimes clinicians are called to an emergency or need to spend more with one particular patient, causing them to run late. If you are concerned ask one of our reception team to check how a clinician is doing.
Some of our services are now available online! Visit reception to pick up a registration form and you can start booking your appointments and requesting repeat prescriptions online!
This service is provided by Fountain Medical Centre in partnership with SystmOnline.
Please remember that if you use the internet to access information about your care and health records that you are responsible for keeping your username and password secure. The practice cannot be held responsible to breaches of confidentiality caused by patients themselves.
How to Register
Attend the practice with photo id and request an online account. If you have an old EMIS Patient Access account, this needs to be superseded with a new SystmOnline account.
What You Can Do
There are a number of options available at present:
- You are able to request alterations to your personal details, such as telephone numbers and addresses.
- You can search for, book and cancel some of our appointments.
- You can request your repeat prescriptions.
- You can view your medical record.
Please note that being able to book appointments online does not increase the number of appointments there are available to book.
Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before.
We hope that you will find access to this information electronically useful. If you find any information in your record that you disagree with, don’t understand or would like to remove your access to this feature please contact the surgery.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
New Data Protection Regulations from May 2018 (GDPR)
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like to opt out of any future contact via text messaging, then please contact us on the usual number.
Our patients can now book weekend GP and healthcare assistant appointments on Saturday from 08:00 - 14:00 and Sunday from 08:00 - 12:00.
You will be seen at Windsor House Surgery.
Calls to our telephone number will be diverted to the weekend service when it is open.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
How to Chase A Hospital Appointment or Referral
Sometimes you may get referred for an appointment with a service based at one of our local hospitals or private providers. This is called being referred and is usually done through an electronic system called the NHS E-Referral service (previously called Choose and Book)
If you have been referred to another service it is important that contact that service if you have any questions.
You can contact them at this address email@example.com.
Of course, if you have tried to contact a service and still need extra support our medical secretaries will do their best to help.
Appointments for Elderly Patients
Fountain Medical Centre are continually looking at ways to improve the services we offer to patients and listen to feedback from patients on how our service can be improved. We are aware that some patients have difficulty in contacting the practice by telephone when the surgery opens each morning at 7:00am as the lines are very busy and apologise if this has caused you any problems. We are trialling a new way for patients to contact the surgery when the telephones are quieter. This will mean patients will not need to phone at 7:00am. Changes have been made to the daily appointments for GP’s and Advanced Nurse Practitioner’s (ANP) and we have added additional appointment slots in the morning and afternoon that are available to pre-book and book on the day.
From the beginning of August we have been sending out letters to 20% of patients in this target group. We plan to send out questionnaires in 2-3 months to patients in the trial to gather feedback to see if this has improved their ease and access to booking an appointment and to ask for comments.