In October 2011 we launched a Patient Participation Group to give people the opportunity to work with us to improve services at the practice.
Patients from all age groups, social and cultural backgrounds were invited to join the group. We had a tremendous response and now have a group of patients involved who reflect our practice population and who represent the interests of our local community.
Patient involvement is either by attending quarterly Group Meetings at the practice or by being part of a Virtual Panel receiving several emails during the year asking for feedback.
Our aim is to discuss topics of mutual interest with the group. We then work together to develop an action plan and give feedback to all patients about what involvement work we have undertaken.
The group is part of a wider patient involvement strategy that provides patients and carers with different ways to feedback to the practice. It is not an opportunity for people who want to complain about the practice. If patients have a specific complaint, they should contact the Practice Manager and follow the practice complaints process.
Patients, Carers And Staff Working Together To Develop And Improve The Practice.
Are you interested in helping us to improve our service? Or do you have ideas about how we could do things better?
There are lots of ways you could get involved!
- Fill in one of our GP Patient Survey forms when we are circulating them.
- Make suggestions regarding what you would like to see in on our quarterly Patient Newsletters
- Fill in one of our Comments / Compliments / Suggestion forms
- Join our Patient Participation Group
Click on the link below for our terms of reference.